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Code of Practice
Regional Training Services is committed to quality training and employment for all trainees/clients by ensuring that:
- Each participant receives quality training;
- EEO, Access and Equity requirements are addressed;
- Only staff of the highest quality and experience are engaged.
Our Values and what you can expect from us
Regional Training Services will aim to:
Professionalism
- Provide services which are client focused;
- Provide reliable, efficient responses to all enquiries;
- Provide an environment that fosters comfort and creativity;
- Be accountable and responsible for our decisions and actions using moderation/verification procedures across all our scope/courses;
- Ensure all staff have adequate training and appropriate training and receive any ongoing support required to maintain our Registered Training Organisation status (RTO) under the Australian Quality Training Framework (AQTF);
- Ensure all our clients receive and understand our fees protection policy and our refund policies during the induction process;
- Ensure all our clients receive and understand our appeals and grievance policy during the induction process;
- Ensure all our clients receive and understand our Occupational Safety and Health Policy during the induction process and clearly understand our evacuation procedure.
Responsiveness
- Respond to requests for information or advice in a timely and professional manner;
- Provide easy to understand, current and accurate information and advice on all issues related to our scope of delivery (courses); Recognition of Prior Learning (RPL) prior to enrolment;
- Follow up and maintain communication and consultation with our clients as required;
- Maintain our liaison with Industry using our current IT networks to monitor and update our training products and services;
- Involve Industry when applicable in the development of our training resources and assessment tool;
- Seek feedback from all our clients in receipt of training upon completion and react to this feedback when opportunities for improvement are identified;
- Ensure all our clients who complete their course successfully receive their certification and/or statements of attainment in a timely manne.
Courtesy
- Treat all clients with dignity, courtesy, confidentiality and efficiency;
- Show respect and understanding and be culturally sensitive.
Continuous Feedback
- Continually assess and evaluate our services using our RTO quality policies and procedures to ensure the maintenance of quality responsiveness to our clients identified needs and reflect the changes that may occur within the training packages as they occur;
- Seek our client\\\'s views as part of the annual RTO self-assessment and evaluation process required by the AQTF;
- Provide the Training and Accreditation Council (TAC) with an annual self assessment report against the twelve (12) AQTF standards and identifying any continuous improvement action;
- If Regional Training Services requires additions to our scope we will ensure the additions align with the current industry standards and inform the TAC for approval prior to enrolling client.
Director
Regional Training Services
30th May 2003 |
